ServiceNow vice president of AI Dorit Zilbershot believes employees will be more accepting of AI agents when they don't even know they're using AI agents.

allowing agents to focus fully on customer issues without needing to take notes. ServiceNow Now Assist, powered by GenAI, ...

ServiceNow is looking to solve a key enterprise AI adoption challenge, with the debut of new governance capabilities to give organizations more confidence in AI outcomes.

The average contract premium for users of Now Assist is 30% ... Some customers are already trying ServiceNow’s agents, which will be released more broadly next month, McDermott said.

Purpose-built solutions deliver new Now Assist use cases for configuration management, contract management, legal services, ...

These include new, expanded Now Assist capabilities that provide greater visibility and controls with AI Governance, as well as native multilingual support in Now Assist.

New AI agents can complete tasks with minimal human intervention. Implementing these bots will present novel challenges for ...

Orica has emerged as an early adopter of generative AI in ServiceNow to deflect IT service desk inquiries to chatbots and ...

And when coupled with IT Operations Management and ServiceNow AI Agents, we are delivering the future of IT Service Management today.” Some sample use cases of Now Assist for ITSM include ...