November 13, 2024) - SESTEK today announced its official partnership with Five9, the intelligent CX platform provider. The ...

Five9 posted a standout third-quarter performance, surpassing its revenue and earnings forecasts with strong cloud solutions ...

Contact-center-as-a-service provider Five9 Inc. today said it has expanded the Genius AI suite it announced in August with ...

Real-time Transcription – Five9 TranscriptStream will be integrated into ServiceNow Interaction Management, allowing agents ...

Five9's modules include digital self-service, agent assist technology, workflow automation, as well as workforce optimization ...

Five9 is squarely positioned to benefit from industry tailwinds including the transition of contact center operations to the cloud, and a shift toward digital first customer engagement and automation.

Wells Fargo upgraded Twilio (NYSE:TWLO) to Overweight from Equal Weight, while downgrading Sprinklr (CXM) Five9 (FIVN). Analysts led by Michael Turrin said they favor ServiceNow (NOW) over Salesforce ...

ServiceNow NOW is adding Generative AI (GenAI) and governance innovations to the Now platform to foster responsible AI. NOW ...

As digital labor grows, virtual agents are being deployed to assist both human agents and customers directly ... Cisco, Dialpad, Enghouse, Five9, Genesys, Intermedia, Mitel, NEC, NICE, RingCentral, ...

today announced the expansion of its Five9 Genius AI suite with the launch of Five9 AI Agents, the next-generation of Five9 Intelligent Virtual Agents (IVA) which incorporates Generative AI. Five9 AI ...

Overarching theme impacting this category is intensifying competition from many angles, especially as agents drive more overlap with large incumbents, Wells adds. While Five9’s IVA is touted as an ...