Unveiled: What are Contact Centres Doing Right Now? Joe O'Brien, Head of Communications at Sabio Group, discusses ...

People’s Partnership enhances customer experience with IPI  - People’s Pension moves to the cloud to boost resilience contact ...

Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the second ...

How technology can unlock insight and maximise sales this golden quarter with the Contact Centre leading the way according to ...

FourNet’s annual Digital Transformation Summit has heard that the main priorities for organisations over the next 12 months ...

What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an afterthought PCIPal ...

Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience? - Sabio Group ...

Taking the Pressure Off Contact Centre Agents with Smarter Tech. how can we lighten the load on agents and support them - ...

Calabrio have announced that Calabrio Workforce Management (WFM) now interoperates with Microsoft Dynamics 365 Contact Centre ...

Increased Expectations, Declining Loyalty; Qualtrics Announces 2025 Consumer Experience Trends - New contact centre CX report ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...