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Puzzel to Acquire Analytics and Insights Leader Capturi to Strengthen AI-Driven Contact Centre Capabilities With the second ...

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Enhanced customer experience and stronger cybersecurity – top priorities for most organisations, FourNet Summit hears. Annual ...

Unlocking the Power of Generative AI; Are You Prepared to Ride the Waves of New Age Customer Experience? - Sabio Group ...

147 Media is a media publishing company based just outside Cambridge and was launched in October 1999 to publish contact-centres.com We aim to bring our readers and subscribers the most up to date ...

What’s next for secure payments: five need-to-know trends for contact centres Stop seeing payments as an afterthought PCIPal ...

Taking the Pressure Off Contact Centre Agents with Smarter Tech. how can we lighten the load on agents and support them - ...

Today’s fickle consumers are sensitive to privacy concerns and less inclined to offer feedback than they previously were, setting up a tightrope walk for companies in 2025 as they seek to meet ...